We use priority freight companies to ensure your purchases arrive safely and in excellent condition. Shipping times can vary from 6 to 10 weeks (most arriving in 6 to 8 weeks) depending on degree of customization required for each build or number of options required for each electric bike/scooter. Custom builds generally have a 4 to 6 week build time (non-customised are a quicker turnaround) with an estimated 4 to 8 week door to door delivery.

We provide free shipping to all metro areas of Australia, New Zealand, Europe, Canada & America. Remote areas will incur a shipping charge to cover this additional expense.

Slip Stream ebikes and escooters is committed to 100% customer satisfaction, so we built our 30 day returns policy to allow our customers to buy risk-free early Christmas or Birthday presents. You are always welcome to return any unused merchandise in its original condition unopened, or if opened, in its original and intact packaging, within 30 days from purchase for an exchange, credit, or a full refund (minus any shipping costs that Slip Stream ebikes and escooters incurred to deliver the product to you).  If you have any questions or concerns, please contact our customer support team before returning your purchase.

All products we sell are covered by a 12-month limited manufacturer’s warranty on motor and battery and six months on all other parts. Products can be returned by the customer within the 12-month period if the claim is from the original owner and if they have done less than one thousand kilometres.
The warranty does not cover: Damage from crashes, misuse, or environmental conditions, Lack of maintenance or improper storage, Exceeding weight limits or modifying the product, Water damage and tyre issues, Home repairs without Swift Rides instruction, Maintenance tasks (screw adjustments, brake adjustments, Hydraulic oil refill for brakes), damages caused by ignoring weight limits, damages arising from misuse or pushing the product beyond its limits (burnt control boards/wires and/or motor due to excessive on-going acceleration) and problems arising from attempts to ‘flash’ or reset a product’s software/firmware.
The following parts are considered consumables and are excluded from the Limited Warranty: Tyres and inner tubes, Spokes (after the 30-day post purchase window has expired), Brake pads & cables, Hydraulic fluids, Decals & graphics, Rubber seals, Grip tape and rubber deck covers, Handlebar grips, Brake fluid, Brake adjustments (outside of 30-day post purchase window), Rim cracks or dents, Motor cracks or dents, Wear and tear items (kick stand, plastic parts, fenders, rotors, screws).
To process a warranty, claim please contact us via email.

A comprehensive guide click here

Whether to go electric or stick to traditional click here

For future trends click here

For a step-by-step guide on how to choose an e-bike click here

For a comprehensive guide on How to choose an e-Scooter, click here

For a comprehensive guide on how to choose the right cargo e-bike, click here